FAQ
First, choose the item(s) you wish to purchase and click the “Add to Cart” button.
Once you have finished selecting your items, click on the “View Cart” icon (left side of the screen or top right on mobile) to proceed to checkout.
After reviewing your items and quantities, you will be asked to enter your payment details on our secure server. All payments are protected with SSL security and processed securely via PayHere. Your card details are never stored in our database.
Once your order is completed, you will receive a confirmation email to confirm your purchase.
We accept the following payment methods:
- Visa, MasterCard, AMEX
- eZcash, mCash
- Internet Banking via PayHere
- Cafe Bistro Gift Cards
- PayPal
- MintPay
- KOKO Pay
- Direct Bank Transfer
- Cheque payments (when delivered by our sales crew)
- Cash on Delivery (C.O.D.)
📌 All payments are processed in LKR.
For more details, please refer to our Payment Methods page. (Link)
- Prices shown are valid at the time of ordering.
- Limited-time offer validity periods are displayed on the website.
- All prices include applicable taxes but exclude shipping costs.
🚚 Free Delivery islandwide for orders of LKR 15,000 and above (excluding shipping costs).
For orders below LKR 15,000:
- LKR 380 for the first 1 kg
- LKR 80 for each additional 1 kg (regular delivery)
⚠️ All shipping and handling fees are non-refundable.
We work with leading courier companies in Sri Lanka to deliver your order directly to your address.
Please ensure your delivery address and contact details are accurate. We are unable to deliver to PO Box addresses, as someone must be available to receive and sign for the order.
Yes. We can deliver to any residential or commercial address in Sri Lanka, provided someone is available to receive the order.
If you are not available during the day, we recommend delivering to your workplace or an address where someone can accept the parcel.
You can check your order status in the following ways:
- Log in to your Cafe Bistro account, go to Order History, and select the relevant order
- Check your shipping confirmation email
- Track your shipment via Domestic Express Courier (DOMEX) – https://domex.lk/
📞 For assistance, contact us at:
- Email: sales@cafebistro.lk
- Phone: 0760 630 230
🕘 Customer Service Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.
If you wish to cancel your order, please contact us as soon as possible via:
- Email: sales@cafebistro.lk
- Phone: 0760 630 230
If your order has already been dispatched, it cannot be cancelled. However, you may return the product for a refund according to our Returns & Refund Policy. (Link)
📌 Orders are usually dispatched within 24 hours.
To ensure fast delivery, orders are packed quickly. Therefore, we are unable to amend orders once placed.
However, cancellation may be possible within 24 hours, depending on dispatch status. Please contact our customer service team immediately if changes are required.
If your order is incorrect, damaged, or incomplete, please contact us immediately:
- Email: sales@cafebistro.lk
- Phone: 0760 630 230
Our team will assist you promptly.
For bulk purchases and special discounts, please contact our sales crew directly.
You may:
- Place multiple orders, or
Contact our customer service team at sales@cafebistro.lk
Yes. From home barista setups to hotel and café solutions, we can help you find the right espresso equipment.
Please leave us a message via Business Solutions.
- Store coffee beans in an airtight container
- Keep away from heat and direct sunlight
- Store at room temperature
- For best freshness, keep beans
Cafe Bistro provides repair services for:
- Coffee machines supplied by us (after warranty period)
- Selected third-party coffee machines
Please contact our service team for assistance.
Yes. We operate three branches covering:
- Colombo
- Up Country
- Down South
For branch details, please visit Branch Network.
Yes. Please submit your request through Business Solutions, and our team will arrange a tasting session
Yes. We offer Capsule Coffee Machines and Milk Frothers under our Free on Loan program.
Please submit your details via Business Solutions to receive more information.
We offer a wide range of premium Italian coffee including whole beans, ground coffee, capsules, pods, and soluble beverages suitable for hotels, cafés, offices, and home use.
- Light roast – Higher acidity, more origin flavors
- Medium roast – Balanced taste and aroma
- Dark roast – Strong, bold flavor with lower acidity
It depends on your daily usage, space, and beverage requirements. Our team will help you choose the most suitable machine based on your needs.
Yes, we provide full installation, machine setup, and basic barista or user training.
We recommend using our approved coffee products to ensure the best performance, taste, and machine longevity.
Regular servicing is recommended every 3–6 months, depending on usage and water quality.
Please contact our service team immediately. Avoid attempting repairs yourself, as this may cause further damage.
Yes, we supply genuine spare parts and accessories for supported coffee machine models.
