Information

PRIVACY POLICY

Your privacy is important to us at www.cafebistreo.lk and this Privacy and Cookies policy outlines the policies and procedures we have adopted safeguarding these priorities. We value the trust you have placed in us, and are committed to protecting and assuring the safety of any personal information you divulge to us. This document will be updated from time to time, in keeping with changes in technology and will keep you updated on how we use and process your personal information and how we use cookies. It also tells you how you can contact us if you have questions about your personal information.

www.cafebistro.lk offers online product purchasing facilities and user registration through the website and mobile apps and through other online platforms such as partners websites and social media. The information that follows applies to all of these platforms.
If you wish to object to the collection, processing or use of your data in accordance with all or individual measures outlined in this Privacy Policy, you can send your objection by email (service@cafebistro.lk) or by letter to the following address:

Cafe Bistro (Privet) Limited
No. 71, Andadola Mawatha,
Wathugedara, 80340.
Sri Lanka.

We know that it is very important to you that your personal data is treated with care.

Personal Data

You can visit our website without entering any personal information. We only store access data which is not personally identifiable, such as the [name of your Internet service provider, the site from which you are visiting us or the name of the requested file]. This data is evaluated for the exclusive purpose of improving our services and not to provide us with any information about your person. We collect personal information from you when you submit that information to us voluntarily.

For example, we collect information from you when you:
• When using your customer account;
• When placing an order;
• When subscribing to our newsletter;
• When you contact us;
• When you participate in a promotion, such as a sweepstakes or contest;

When placing an order, we require your correct name, address and payment details. We require your email address so that we can confirm receipt of your order and communicate with you. We also use this to identify you (customer login). In addition, we use your email address to send you order and shipping confirmation emails. We use the data provided by you without your explicit consent exclusively for fulfilling and processing your order.
Your personal data will be deleted, insofar as legal storage obligations do not preclude this and if you have filed a request for the deletion of your data, if the data is no longer required to fulfill the purpose for which it was stored or if its storage is inadmissible on other legal grounds. We will not sell or rent your personal data to third parties for marketing purposes without your express permission.

Customer Account

For customers who complete the corresponding registration process, we provide direct password-protected access to their personal data (customer account) stored by us. In the “My Account” area, you can view details of your orders, as well as manage your address, payment details and newsletter subscriptions. You are obliged to handle your personal access details confidentially and not to make them available to third parties. We will not assume liability for the improper use of passwords unless we are responsible for said improper use. A user account and the details stored therein can be deleted at any time.

Newsletters and Recommendations

When signing up for our newsletter, we send you a first-round notification email that contains information about our newsletter process, and how to unsubscribe at any time. Your newsletter preferences can always be managed within your Customer Account if you have registered for one. Every sent newsletter also contains the explicit option to unsubscribe from our newsletter mailing list at any time.

In case of an already existing business relationship between you as the customer and Cafe Bistro (Privet) Limited, we may send you recommendation e-mails, such as special discounts and offers, new products from the same category you had previously ordered. You can also unsubscribe from the recommendation e-mails at any time by clicking the UNSUBSCRIBE link at the bottom of the e-mail.

If you opt-in to a Cafe Bistro (Privet) Limited sweepstakes or promotion, either on www.cafebistro.lk or a third-party website, we may send you send recommendation e-mails, such as special discounts and offers, new products from the same category you had previously ordered. You can also unsubscribe from these recommendation e-mails at any time by clicking the UNSUBSCRIBE link at the bottom of the e-mail.

Disclosure of Personal Data

Your data will be disclosed to the shipping company responsible for the delivery as far as this is necessary for the delivery of your goods. For the settlement of payments, we disclose your payment details to the relevant banking institution.

Secure Data Transfer

Your personal data are transferred securely when you place an order with us. All data transferred during the order process are transferred using 128 bit SSL (Secure Socket Layer) encryption.

Use of Cookies

We use so-called cookies on some pages in order to make visiting our website more attractive and to enable the use of certain functions. Cookies are small text files that are stored on your computer. Some of the cookies used by us are deleted at the end of your browser session, in other words, when you close your browser (so-called session cookies). Other cookies remain on your computer and enable us or our partner companies to identify your browser the next time you visit our site (persistent cookies).

You can configure your browser so that you are informed about the storage of cookies and decide whether to accept these on a case-by-case basis or to reject all incoming cookies. If you choose not to accept cookies, this may restrict the functionality of our website.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Agents and Contractors

We may use outside companies, agents, or contractors (collectively “vendors”) to provide support for the internal operations of our website and to assist us with administering e-commerce services or various other programs and promotions available on our website. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payment, and providing customer service. In the course of doing so, these vendors may come into contact with your information. Whoever, we only give them access to (or allow them to collect on our behalf) the information they need in order to perform the specific tasks they have been hired to do. They may not use it for other purposes.

Retargeting

We use this technology in order to provide users who were previously interested in our products with personalized advertising. The fade in of ads on third-party websites occurs through cookies. These third-party websites never store any personal data.

Web Analysis – Google Analytics

For web analysis and in order to improve our online offering, this website uses so-called tracking technology. This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are placed on your computer, to help us analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymization is activated on this website, your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. On behalf of the operator of this site Google will use this information to evaluate your use of the website, compile reports on website activity and perform further services for the website operator associated with the use of the website and Internet use. Google will not combine the IP address transmitted by your browser within the scope of Google Analytics with other data held by Google. You can prevent cookies from being saved by adjusting the settings of your browser software accordingly; we do, however, point out that in this case, you may not be able to use all of the functions of this website in full.

Right of Access to Information

You have the right to request information (free of charge) relating to your stored data and, where applicable, the right to change, block and delete this data. Please direct your inquiry, clearly stating your identity to: service@cafebistro.lk

SALES & RETURN POLICY

Scope

These General Conditions of Sale apply to all business relations between Cafe Bistro (Privet) Limited as the operator of www.cafebistro.lk, and its customers, as defined at the time of conclusion of the contract.

Conclusion of Contract

The presentation of products in our online shop does not imply a binding offer, but a non-binding online catalog. By clicking the [Buy/Purchase] button, you agree to a binding order of all goods in the shopping cart.

Order Confirmation

Confirmation of receipt of the order is provided by automated email after sending the order and does not constitute an acceptance of a contract at that stage. Acceptance of your order is confirmed either by sending you a separate order confirmation by email or by processing the order and initiating shipment within 2 working days.

Verification of Merchandise

It is your responsibility to verify the quantity and condition of the merchandise upon delivery. In case you observe damage or missing items, you must notify and file claim with the carrier and inform Cafe Bistro (Privet) Limited within 7 days after delivery. Cafe Bistro (Privet) Limited shall in such a case provide you with identical replacement merchandise.

Prices and Shipping Rates

The prices are valid at the time ordering. The period of validity of our limited offers can be found where they are illustrated on the Website. All prices include tax but exclude shipping costs.
We offer FREE shipping throughout the Sri Lanka on orders of LKR. 5000 and above, not including shipping costs. Your order total must be LKR. 5000 or above, before adding shipping costs, to qualify for Free Shipping. For orders less than LKR. 5000, shipping costs are only LKR. 200 for regular delivery. All shipping and handling fees are non-refundable.

Shipping and Deliveries

All orders will be processing and shipping within 24 hours Monday through Friday, after we have receive the final payment. We ship out of all across in Sri Lanka orders via the courier services of Certis Lanka Courier (Pvt) Ltd. Your order should reach you within 2-3 working days after it has left our facilities. Shipping during Holiday times can increase delivery time to 3-4 days.
Cafe Bistro (Privet) Limited shall delivery the ordered goods to the address provided by the customer. In case of delays in delivery, we shall inform you immediately.

Reservation of Title

Until complete payment is receive, the goods shall remain the property of Cafe Bistro (Privet) Limited.
Payment
We accept a variety of payments for your online order (e.g. Bank Transfer / Deposits or Credit / Debit Card) or will accept payment by cash or cheque for onsite delivery. Cafe Bistro (Privet) Limited retains the right only to accept certain payment methods in individual cases.
If you have any further questions, please contact our customer service (Contact us link).

When redeeming a voucher and/or coupon code, please note the specific redemption conditions, such as minimum order quantity, validity, etc. Only one voucher and/or coupon code, or customer-related reduction, may be redeemed per order. Voucher and/or coupon codes cannot be exchanged for cash and no change will be given when the full value is not used. Resale of vouchers and/or coupon codes is not allowed.
Cancellation and Return Instructions
You have the right to cancel your order in text form (letter or e-mail) or return any merchandise that does not suit you within 7 days after receipt of the order. Cafe Bistro (Privet) Limited will only accept returns of merchandise in their original condition and packaging accompanied by the invoice. When returns are properly completed, Cafe Bistro (Privet) Limited shall reimburse the price of the returned merchandise and the invoiced delivery charges within a maximum of 15 days upon reception of the returned merchandise. The return postage will be at your expense. Refunds will be made in the form of the original payment.

Returns process

If you are not satisfied with your order and would like to return the products, please Contact us (Contact us link) within 7 days of receipt of your package. We will accept returns of unopened boxes, and will refund your order via your original payment method.
Once you have contacted us to initiate a return, you may ship the package to us, or Cafe Bistro (Privet) Limited will e-mail you a Return Shipping Label which you can then print out and attach to your package for the return. All return labels are processed through the above mentioned courier, and you can schedule a pick-up, or drop off your package at courier branches.

Return Shipment Cost Coverage Agreement

If you as the consumer exercise your right of cancellation or return, you shall bear the costs of the return shipment. However, Cafe Bistro (Privet) Limited will bear the costs of the return shipment in all cases when the wrong merchandise was delivered and in cases when only a partial order was sent.
Please be aware that our customers will bear a Return Shipping Cost of LKR. 200 for 1st Kg and LKR.50 for each additional 1Kg on all orders should you use our return labels. This Return Shipping Fee will be deducting from your refund.

Privacy Policy

Please read our detailed Privacy Policy ( Link )

Web Shop Operator

Cafe Bistro (Privet) Limited

Customer Service

You can contact our Customer Service here.

Final Provision

This agreement shall be governed by the law of the People Republic of Sri Lanka.